Difference between revisions of "Implement Email Ticket System"
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=='''Description'''== | =='''Description'''== | ||
| − | Implement the OTRS email ticketing software | + | Implement the OTRS email ticketing software |
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=='''Why?'''== | =='''Why?'''== | ||
To implement a scalable solution for help, support, and catch-all emails sent to AboutUs. | To implement a scalable solution for help, support, and catch-all emails sent to AboutUs. | ||
Revision as of 05:05, 1 September 2007
(2) Implement Email Ticket System
back to OurWork
Description
Implement the OTRS email ticketing software
Why?
To implement a scalable solution for help, support, and catch-all emails sent to AboutUs.
Done When
-
The software has been installed - The software has been configured
- All staff has been trained
- Review if this works for everyone
Useful Links
>
Discussion
>
Task Lead
- Task Lead: Scott Keeler
Resource Estimate
- Pair Days: 2
- Dollar Cost @ PairDayCost per pair day:
Evaluator
- Evaluator:
Task Evaluation
- How the task went:
- Sign off Person:
- Sign off Date:
