Difference between revisions of "UpdateThumbnail"
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Our thumbnails are provided by [[DomainTools.com]]. If a page is showing an incorrect thumbnail, or an outdated thumbnail, or not showing a thumbnail at all, it is possible to refresh thumbnails: | Our thumbnails are provided by [[DomainTools.com]]. If a page is showing an incorrect thumbnail, or an outdated thumbnail, or not showing a thumbnail at all, it is possible to refresh thumbnails: | ||
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# Open the AboutUs page for the website. for example, www.AboutUs.org/Example.com | # Open the AboutUs page for the website. for example, www.AboutUs.org/Example.com | ||
# Look for the '''Website Information''' badge. It's usually on top. | # Look for the '''Website Information''' badge. It's usually on top. | ||
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## If the thumbnail doesn't update, visit [[AboutUsLiveChat|AboutUs live chat]], and ask staff to 'purge' the page for you. (purge is reseting the page in our system) | ## If the thumbnail doesn't update, visit [[AboutUsLiveChat|AboutUs live chat]], and ask staff to 'purge' the page for you. (purge is reseting the page in our system) | ||
# The update-thumbnail request at [[DomainTools.com|Domain Tools]] can be made once in a while, up to weekly or as long as monthly, and you know when the last request was made by checking the date above the thumbnail. For example: '''Thumbnail: 2007-04-19''' (keep in mind the initial call to create the thumbnail was probably made automatically.) | # The update-thumbnail request at [[DomainTools.com|Domain Tools]] can be made once in a while, up to weekly or as long as monthly, and you know when the last request was made by checking the date above the thumbnail. For example: '''Thumbnail: 2007-04-19''' (keep in mind the initial call to create the thumbnail was probably made automatically.) | ||
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| + | (As of 14 Nov 08, this worked fine in FireFox 3.0, but not in IE 7.0 -- no thumbnail or update thumbnail link is visible in IE 7.0.) | ||
[[Category:AboutUs:Glossary]] | [[Category:AboutUs:Glossary]] | ||
__NOTOC__ | __NOTOC__ | ||
Revision as of 18:51, 14 November 2008
Our thumbnails are provided by DomainTools.com. If a page is showing an incorrect thumbnail, or an outdated thumbnail, or not showing a thumbnail at all, it is possible to refresh thumbnails:
- Open the AboutUs page for the website. for example, www.AboutUs.org/Example.com
- Look for the Website Information badge. It's usually on top.
- Click on the DomainTools.com link.
- When you see the outdated thumbnail to the right, click queue thumbnail for update link.
- If you've updated several thumbnails already, this option may not show. Try again after a while.
- Or - if your website is on a server farm, DomainTools.com may need to be individually requested to update - please send and email to us at
- The thumbnail has now been queued to be updated. This can take up to a half an hour, but once it has been updated, the AboutUs.org page for this domain should have the new thumbnail.
- If the thumbnail doesn't update, visit AboutUs live chat, and ask staff to 'purge' the page for you. (purge is reseting the page in our system)
- The update-thumbnail request at Domain Tools can be made once in a while, up to weekly or as long as monthly, and you know when the last request was made by checking the date above the thumbnail. For example: Thumbnail: 2007-04-19 (keep in mind the initial call to create the thumbnail was probably made automatically.)
(As of 14 Nov 08, this worked fine in FireFox 3.0, but not in IE 7.0 -- no thumbnail or update thumbnail link is visible in IE 7.0.)
